Respond Fitness head office is located in Jacksonville, Florida, and all orders are dispatched from our warehouses in the United States. Our Customer Experience team operates between the hours of 8am-4pm on Monday-Friday Eastern Standard Time (EST) and do not operate on weekends or public holidays, so we ask that you please be patient with responses during this time. Our team will endeavor to respond to your inquiry within 48 business hours (this does not include weekends and public holidays.)