DELIVERY AND RETURNS
Find answers to delivery and return asked questions:
We’re unable to make any changes to your order once you’ve hit the ‘place order’ button.
WHERE IS MY ORDER?
- The easiest way to review your order information is to log into your account.
- To check the status of your order, please see below:
Note: *As long as you login using the same email address you provided us during checkout you will be able to check and verify the status of your order. If you checked out as a guest, you could track your order as well just by filling in the "Track My Order" number with the selected courier agency responsible for delivering it.
- If you signed in or created an account when you checked out:
- Sign in to your account by clicking the "My Account" link.
- After you are logged in, locate "Active Orders" on the left side navigation menu and click View.
- Locate and click the order number you wish to review.
- The Order Status will be located under the Order Information Section.
HOW DO I TRACK MY ORDER?
- Got a Respond account? Easy peasy! Log into your account through the online store, check out the fulfillment status against your recent order. If the order has been fulfilled, click onto the order information, and you can find your tracking information here.
- I don't have a Respond account yet? As soon as your order has been fulfilled, you'll receive a shipping confirmation email. You will then be able to track your order through the tracking link on the email. If you haven't received an email yet, not to worry! Your order will usually take around 24-48 hours to be dispatched.
Note: *If tracking can take around 24-48 hours to update after dispatch.
HOW LONG WILL IT TAKE FOR MY ORDER TO ARRIVE?
- The time your order takes to be delivered varies depending on the type of products you order, your delivery address, and the delivery method you choose. During the sale and promotion periods, deliveries might take a little longer than expected.
Note: *Shipping times may vary during high volume ordering periods; see the delivery method in checkout for accurate shipping times. Pricing may vary depending on promotions running on the site.
HOW DO I GET FREE SHIPPING ON RESPONDFITNESS.COM?
- Customers who spend more than $50 (not including tax) get free USPS Standard Class Packaging on their order.
- If you're not already a member, sign up for Respond Fitness today for free and log in each time you shop on RespondFitness.com. When you're signed in, we'll automatically apply free standard shipping at checkout on every order over $50 (no promo code required).
HOW MUCH DOES SHIPPING COST?
- Once you’ve clicked through to Secure Checkout, you can enter your delivery address and choose a shipping method. Shipping costs are then calculated and tacked on to your subtotal at the bottom of the page.
WHAT ARE MY SHIPPING OPTIONS?
- If you are shipping in the United States:
- USPS: Standard $50.00 and up Free shipping.
- USPS: First Class Mail.
- USPS: First Class Package.
- USPS: Parcel Select Ground.
- USPS: Priority Mail.
- USPS: Priority Mail Express.
- If you are shipping outside of the United States:
- USPS: First Class Package International.
- USPS: Priority Mail Express International.
- USPS: Priority Mail International.
- UPS: Worldwide Expedited.
- UPS: Worldwide Express Plus.
- UPS: Worldwide Express.
- UPS: Worldwide Saver.
- DHL: Express: Worldwide.
- Delivery times will vary based on your exact location.
- In addition, shipping fees will vary based on the weight of your parcel. We have listed some examples below that should help you predict the fees you will have to pay for shipping based on the items you are ordering, but please check the calculated fees during checkout.
- All deliveries are tracked and handled by USPS, UPS, and DHL Express.
WILL MY ORDER COME IN ONE PACKAGE?
- Items ordered in one order purchase will be sent in the same package and arrive at the same time. When possible, items from multiple orders will be combined into the same package. This helps to reduce the number of parcels sent to you, so you receive fewer packages and have less packaging material to dispose of when you receive your orders.
- Please use one of the links below to track your order with the courier agency responsible for delivering it.
- DHL: http://webtrack.dhlglobalmail.com/
- USPS: https://tools.usps.com/go/TrackConfirmAction_input
- UPS: https://www.ups.com/track?loc=en_US&requester=ST/
Note: *If you input the incorrect address at checkout, we cannot be held accountable if the order goes missing. We are not liable to refund or replace this order.
WHEN WILL MY ORDER BE DISPATCHED?
- Orders are processed as soon as possible and usually within two days (excluding Sundays). In exceptional cases, due to high demand or other reasons, order processing may take longer, but every effort will be made to complete and dispatch your order promptly. Any exceptional delays will be advised on the website and by email.
- You will receive an email confirming dispatch.
ARE SHIPPING FEES REFUNDABLE?
- No, shipping fees and costs associated with shipping are not refundable.
HOW WILL I KNOW WHEN MY ORDER HAS BEEN SENT?
- An email will be sent once your order has shipped out. Orders usually ship within two business days.
- If you are having difficulty tracking your order, please contact us.
WHAT HAPPENS IF I RECEIVE A FAULTY ITEM?
- We are so sorry to hear you have received a faulty item! Please send us the following info:
- Your Order Number.
- Item Name.
- Photos that show:
- Product fault as clearly as possible.
- Full-length photo of the item.
- The Respond logo and label.
- There is no need to send your faulty item back to us; it could delay the resolution time.
- If your item was damaged on delivery, please get in touch with us within seven days with photographic evidence so that we can get it sorted for you.
I AM MISSING AN ITEM. WHAT DO I DO?
- We are sorry to hear that you are missing an item from your order and would like to make it right for you!
- Please check if your invoice indicates the missing item should have been included within the order you have received. Please keep in mind that some items may be shipped in separate packages.
- If the item should have been in the package you received, please contact us with the following details:
- Your name.
- Your order number.
- What item you are missing.
Note: *Again, we recommend checking your invoice as your item may have been shipped in a separate package. You can also log-in to your account and view your Online Order History Account Login to review order details.
HOW DO I RETURN AN ITEM?
- All sales are final. No returns or exchanges. Please email us for any questions or concerns regarding any products, orders, or programs.
IS MY ORDER ELIGIBLE FOR A DISCOUNT?
- Respond Fitness offers the best value with exclusive sales and discounts throughout the year.
- Offers are not valid on previous purchases and cannot be combined with other offers.
- Free shipping applies to USPS Standard Class Packaging to the 48 Contiguous United States and U.S. Postal Territories, and APO/FPO addresses.
DO YOU SHIP TO INTERNATIONAL LOCATIONS?
- Yes! We ship internationally. Respond Fitness offers convenient shipping to many destinations. You will continue through Secure Checkout and check the calculated fees for shipping based on the items you are ordering after you input your address.