ORDERS STATUS

We’re unable to make any changes to your order once you’ve hit the ‘place order’ button.

WHERE IS MY ORDER?

  • The easiest way to review your order information is to log into your account.
  • To check the status of your order, please see below: 
  1. Account Login

Note: *As long as you login using the same email address you provided us during checkout you will be able to check and verify the status of your order. If you checked out as a guest, you could track your order as well just by filling in the "Track My Order" number with the selected courier agency responsible for delivering it.

  • If you signed in or created an account when you checked out: 
  1. Sign in to your account by clicking the "My Account" link.
  2. After you are logged in, locate "Active Orders" on the left side navigation menu and click View.
  3. Locate and click the order number you wish to review.
  4. The Order Status will be located under the Order Information Section.

HOW DO I TRACK MY ORDER? 

  • Got a Respond account? Easy peasy! Log into your account through the online store, check out the fulfillment status against your recent order. If the order has been fulfilled, click onto the order information, and you can find your tracking information here.
  • I don't have a Respond account yet? As soon as your order has been fulfilled, you'll receive a shipping confirmation email. You will then be able to track your order through the tracking link on the email. If you haven't received an email yet, not to worry! Your order will usually take around 24-48 hours to be dispatched. 

Note: *If tracking can take around 24-48 hours to update after dispatch.

WILL MY ORDER COME IN ONE PACKAGE?

  • Items ordered in one order purchase will be sent in the same package and arrive at the same time. When possible, items from multiple orders will be combined into the same package. This helps to reduce the number of parcels sent to you, so you receive fewer packages and have less packaging material to dispose of when you receive your orders.
  • Please use one of the links below to track your order with the courier agency responsible for delivering it.
  1. DHL: http://webtrack.dhlglobalmail.com/
  2. USPS: https://tools.usps.com/go/TrackConfirmAction_input
  3. UPS: https://www.ups.com/track?loc=en_US&requester=ST/

Note: *If you input the incorrect address at checkout, we cannot be held accountable if the order goes missing. We are not liable to refund or replace this order.

Top ↑